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TeleHealth | TelePsychiatry
info@lifetentcare.com
(508) 635-0144
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FAQ

Frequently Ask Questions (FAQs) and Answers

We accepted the following health insurances:

You’re responsible for any copays, coinsurance, or deductibles associated with your plan. Your insurance will cover the rest.

Read more about our accepted health insurance plans and self-payment.

Yes, self-pay is accepted as below;

  1. Initial or Intake evaluation:
    • $199
    • 60 minutes 
    • Comprehensive assessment
    • Medication management
  2. Follow up session
    • $99
    • 30 minutes
    • Medication management
  3. No-show or Late cancellation
    • $75
    • Cancellation must be a day before your scheduled appointment to avoid a $75 fee.

Read more about our accepted health insurance plans and self-payment.

Yes, your mental health services can be offered to you remotely or virtually through a secured private video/audio technologies through the internet at your chosen location and convenience. You will be able to access quality personalized care from a cellphone, tablet, or computer.

Yes. During or after your telehealth visit, the provider will electronically prescribe and send medications to your preferred pharmacy. Please note that controlled substances, such as benzodiazepines (Xanax, Ativan, Valium, Klonopin, etc.) and stimulants (Adderall, Vyvanse, Ritalin, Focalin, Concerta, etc.), will not be prescribed. Our providers will carefully assess and prescribe the most appropriate evidence-based medications based on your clinical needs.

These are the services we do not provide:

  • We do not conduct Social Security Disability Insurance (SSDI) psychiatric evaluations for patients who have been with us for less than 6 months.
  • We do not provide worker’s compensation evaluations.
  • We do not treat severe eating disorders.
  • We do not offer primary care services.
  • We do not provide pain management or prescribe opioid medications. Additionally, we are unable to refill opioid prescriptions for current patients if their prescriber is unavailable.
  • We do not prescribe benzodiazepines to patients who are currently taking opioid medications, carisoprodol, or methadone.
  • We do not provide crisis services. If you or someone you know is experiencing a psychiatric emergency, please do not contact our office; instead, call 911 or 988. You can also visit an Emergency Room for urgent or crisis situations, where they accept walk-ins and provide appropriate care without requiring an appointment.

We provide services to the following age groups:

  • Adults (ages 18 to 64).

Our psychiatry medication management services are only available across the state of Massachusetts.

What types of forms or documentation does LifeTent not complete or sign?

LifeTent Behavioral Health, LLC does not complete, sign, or provide forms or evaluations that require forensic determination, legal adjudication, independent medical examination, public-safety certification, or occupational fitness assessment.

This includes, but is not limited to:

  • Forensic evaluations or legal opinions

  • Custody or parenting capacity assessments

  • Fitness-for-duty certifications

  • Return-to-work determinations

  • Department of Motor Vehicles (DMV/RMV) medical clearance forms

  • Driving fitness evaluations, including those related to DUI or substance-related license actions

  • Firearms-related evaluations, certifications, or reinstatement documentation (including License to Carry [LTC] or Firearms Identification [FID] requests)

  • Emotional Support Animal (ESA) letters or related paperwork

  • Social Security Disability (SSI/SSDI) evaluations or disability determinations

  • Court-ordered, law-enforcement, or employer-mandated medical certifications requiring independent assessment.

Why can’t LifeTent complete these types of forms?

These requests typically require specialized evaluations, collateral investigations, legal or forensic determinations, or public-safety assessments that cannot be appropriately or ethically completed within an outpatient psychiatric treatment relationship.

Are there any forms or documentation LifeTent may complete?

Yes. Certain documentation may be considered on a case-by-case basis, depending on clinical appropriateness, sufficient evaluation, medical necessity, and available supporting information. These may include:

  • Family and Medical Leave Act (FMLA) paperwork

  • Leave of Absence (LOA) forms

  • School accommodation documentation

  • Workplace accommodation documentation

  • Housing or accessibility evaluations

Completion of these documents is not guaranteed and may require additional appointments.

Can I request copies of my records or a treatment summary?

Yes. Upon request and with proper authorization, LifeTent Behavioral Health, LLC may provide copies of medical records or a treatment summary, which may include diagnoses, dates of service, treatment plans, and progress notes.

Please note that medical records and treatment summaries do not constitute legal, forensic, occupational, fitness-for-duty, or disability determinations.

Learn more about “Patients First” – a new law which requires your health care provider
to give you more information about charges for hospital stays, medical procedures, health
care services, or referrals.

  Patients first law   

Yes, we prescribe and manage psychotropic medications through our telehealth (virtual or remote) service. We may not prescribe controlled substances with a high risk of psychological dependence and addiction, such as benzodiazepines (Ativan, Xanax, Klonipin, Valium, and others) and stimulants (Adderall, Vyvanse, Ritalin, and others), through telehealth services. Rest assured that our providers (prescribers) will empathetically listen and work with you to identify effective medications to manage your symptoms, achieve complete remission of symptoms, and prevent future relapses.

Yes, we will provide your mental health services remotely or virtually, using secure private video and audio technologies over the internet, at a location and time of your choosing. You will be able to access quality personalized care from your cellphone, tablet, or computer.

We accepted the following health insurances:

You’re responsible for any copays, coinsurance, or deductibles associated with your health insurance plan. Your insurance will cover the rest.

For more information on accepted health insurances and self-pay/private-pay, click here.

Yes, self-pay is accepted as below;

  1. Initial diagnostic evaluation:
    • $199
    • 60 minutes 
    • Comprehensive assessment
    • Medication management
  2. Follow up session:
    • $99
    • 30 minutes
    • Medication management
  3. No-show or Late cancellation:
    • $75 fee
    • Cancellation must be a day (24 hours) before scheduled appointment to avoid $75 charge.
    • If a patient is not physically present in the state (Massachusetts) specified on the intake form, they must cancel their consultation within 24 hours to avoid a late cancellation fee.

For more information on accepted health insurances and self-pay/private-pay, click here.

We see teenagers (13–17 years old), young adults (18–24 years old), and adults (25–64 years old) for psychiatric behavioral health evaluations and medication management.

Our psychiatry medication management services are only available across the state of Massachusetts.

Learn more about “Patients First” – a new law which requires your health care provider
to give you more information about charges for hospital stays, medical procedures, health
care services, or referrals.

  Patients first law   

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We accept new patients

We’re accepting new patients in Massachusetts with immediate availability. Please complete the intake forms within 48 hours of scheduling. Get started below.

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